Is your
company a franchise?
No. We are small, but highly capable,
Cumbria based family owned and operated business.
How
much experience do you have?
We have been providing quality
craftsmanship and specific stone, tile and concrete care services for more than 10 years.
What areas do you service?
Our
initial service area is Cumbria, Borders, and Northern England. Upon request, we can travel outside of our stated areas.
Do you offer free estimates?
Yes.
How do you charge
for your services?
We access all customer requirements on
an individual basis and provide a free no obligation estimate.
Does
your estimate include all labour, materials and taxes?
Yes.
Will your estimate change after I agree to have the work
performed?
Absolutely not! However, any additional work that
is requested after the fact (that is not included in the original proposal) will naturally require an additional proposal.
After I accept the proposal, what deposit amount will you
request?
On small, day projects, we will not ask for a deposit
at all. On two-five day projects, we ask for a down payment of 25% of the project amount. The final payment is due once all
work is complete and after you are completely satisfied.
What
forms of payment do you accept?
We accept cash, cheques, BACS
and PayPal.
Are you experienced?
Extremely; we have specialized in the stone, tile and concrete care industry for more than 10
years.
I see that you specialize in the care of hard
surfaces. Do you care for carpet and area rugs too?
No.
Is your process dusty?
The process of resurfacing stone would normally be a very dusty process. But we are as concerned
with dust as you are. We take extreme care in eliminating dust in our processes, by using water to contain the dust (with
precautionary treatments to avoid any water damage). And on the projects that we have to grind dry, we use dustless, containment
systems.
Should your work be performed before or after
painting?
Our work can be performed before or after. It really
depends on what is more convenient for you.
I have pits
throughout my flooring, can they be repaired?
Definitely!
We are masters at camouflaging pits. We clean out the pits to remove the dirt and soil, and to get to the stronger section
of stone to allow for a strong bond with our custom coloured, two part epoxy resin. In most situations, it is difficult to
find where the repair was made.
I have cracked tiles,
can they be repaired, or should they be replaced?
In almost
every case, we can repair the cracked stone tile(s) by installing a custom coloured, two part epoxy resin which makes the
cracks virtually disappear. We are masters at camouflaging cracks. In most situations, it is difficult to find where the repair
was made.
How long will my project take?
Some projects can be performed in less than a day (1-8 hours), while others can last for 3-4
weeks. On average, projects are 1-3 days in length.
Do
I have to stay home all day while work is being performed?
Please
do whatever feels comfortable. We are very trustworthy, conscientious, efficient and super careful when we work. From experience,
most of our customers go throughout their normal routines, coming and going as they please. Some customers have even entrusted
us with a house key on large projects. We are licensed, and fully bonded and insured for your protection. In the time we have
been caring for stone, tile and concrete, we have never had an incident of theft on any of our projects. We do everything
possible to make the small window of time with us as painless as possible. Also, while you are home, we will vacuum an area
so you can access the refrigerator or use the stairs. We do everything possible to be the least invasive and inconvenient
as possible.
How long, after the sealing process is performed
on my flooring, do I need to wait before I can walk on it?
It
is best to allow a freshly sealed floor at least an hour before using the area. But if that is not possible, then it is permissible
to walk on the surfaces with socks.
How long, after the
sealing process is performed on my countertop, should I wait to use it?
It
is always best to baby a freshly sealed countertop for 2-3 days. But it is permissible to use the countertop, we just ask
that you be cautious with liquids and oils for the first 2-3 days. Within the 2-3 day period, we suggest that when using the
sink, that you place fresh bath towels around the sink to absorb any splash water.
How long, after the sealing process is performed on my shower, should I wait to use it?
It is always best to baby a freshly sealed shower for 2-3 days. On projects where all of the
showers in the home are being sealed, we will coordinate a customized and staggered schedule for the sealing of the showers.
We will leave one shower in the home for the clients use throughout the project and clean/detail/seal all others. At the project
completion, we will clean/detail/seal that one remaining shower. By that time, all of the other showers will be ready for
use.
How do I maintain the surfaces after your gone?
Stone should be maintained with specialized cleaners to preserve
the natural appearance and prolong the sealer treatments. We will outline a specific care routine for each surface in your
home.
Would you offer training to our housekeeper/maintenance
staff?
We will gladly, educate you or your maintenance personnel
on the proper care of your freshly serviced surfaces -This complimentary service that we provide.
Do you sell care products for us to maintain our surfaces after you’ve completed our project?
Yes.
Do
you only perform residential work?
No. We also work on commercial
and hospitality projects as well.
Also
Recommend a friend and receive 10% off your own project.
